This article is designed to describe the different survey setup options.
1. Option #1 (most common): Survey with Testimonial +workflows
This is for a company that wants to collect surveys and if the surveys are positive, collect a testimonial use another review site workflow.
- Positive, 4-5 star: Testimonial on same page, +workflows
- Negative 1-3 star: Testimonial changes to comments, no + workflows
- Examples: Diane Turton
2.Option #2: Survey with dynamic questions
This survey is has questions that can trigger other questions to show. So, if a customer says "yes" to a question, it might show others to dig deeper.
- Survey, dynamic questions